Website Privacy Policy

Introduction

This Privacy Policy explains how PURENUTRITION SRL ("the Company", "we", "our") collects, uses, stores and protects personal data in connection with the OO WELL website at livelongoowell.com ("the Website") and the digital products and services offered through it.

This Policy applies only to the Website. It is separate from the Privacy Policy of the OO WELL mobile application and does not govern it — the application has its own separate Privacy Policy covering program client data and health data.

What the Website Is Used For

The Website is used to provide information about the services of PURENUTRITION SRL, to sell digital information products (for example, downloadable guides), and to allow visitors to submit a request for a diagnostic consultation. The Website does not sell physical goods and does not collect health data — such data is processed separately, within the OO WELL mobile application under its own Privacy Policy. The Website collects only the limited information described in the section below.

Information We Collect

Information you provide directly.

Your name, email address and phone number when you contact us, subscribe to updates or purchase a digital product.

Order and payment information.

When you purchase a digital product, your payment is processed by MAIB (Banca Comercială "Moldova Agroindbank" S.A.), a licensed payment service provider. We do not collect or store full payment card details; MAIB processes this information directly and securely in accordance with its own security standards, including PCI DSS. We retain only confirmation that payment was made, the amount and the related order.

Consultation booking form.

If you submit a request for a diagnostic consultation on the Website, we collect your name, phone number, email address and a brief description of the question or concern you would like to discuss (free-text field). This information is limited to what is necessary to prepare for the initial conversation and is passed to an internal client coordination system (separate from the OO WELL mobile application CRM), accessed by coordinators who handle consultation requests.

Technical and analytics information.

When you visit the Website, we and our analytics partner may automatically collect information such as your IP address, browser type, device type, pages visited and referral source.

Analytics

We use the Google Analytics tool on the Website to understand how visitors use the Website and to improve its content and performance.

Google Analytics may use cookies or similar technologies and may involve the transfer of limited technical data to Google LLC. The Website uses this tool solely for analytics and does not use advertising tracking, retargeting or advertising pixels.

The Website uses a cookie consent management mechanism. Non-essential (analytics) cookies are set only after you have given consent by clicking "Accept". You may decline them or change your choice at any time through the consent settings on the Website, as well as manage cookies through your browser settings. In addition, you may opt out of Google Analytics using Google's official browser add-on.

How We Use Your Information

We use the information described above to: process and fulfil orders for digital products; respond to inquiries and provide customer support; send order confirmations and, if you have given consent, marketing communications; measure and improve the performance of the Website; and comply with legal and accounting obligations.

Legal Basis for Processing

Where applicable under the GDPR and the Republic of Moldova law on personal data protection, we process personal data on the basis of: performance of the sales contract (for order and payment information); your consent (for marketing communications and analytics cookies); our legitimate business interests (for fraud prevention and Website security); and compliance with legal obligations (for accounting and tax records).

We share personal data only with the following categories of recipients:

MAIB — for payment processing.
Internal client coordination system — used by coordinators to handle consultation requests.
Google LLC — for website analytics (Google Analytics).
IT and hosting providers — for operating and maintaining the Website.
Public authorities — where required by law, regulation, legal proceedings or a government request.

We do not sell personal data.

International Data Transfers

Some of our service providers (including Google) may process information outside the Republic of Moldova and the European Economic Area, including in the United States. Where such transfers occur, we rely on appropriate safeguards, including the European Commission's Standard Contractual Clauses (SCC), to ensure an adequate level of protection for your personal data.

Data Retention

Order and payment confirmation records: retained for the period required by applicable accounting and tax law (currently 7 years).
Contact and marketing information: retained until consent is withdrawn or up to 2 years of inactivity.
Website analytics data: retained for the period set in Google Analytics settings (no more than 14 months), after which detailed user and event data is automatically deleted or anonymized.

Your Rights

Under applicable law, you have the right to: access your personal data; rectify inaccurate information; request erasure; restrict or object to processing; withdraw consent; obtain a copy of your information; and lodge a complaint with the National Center for Personal Data Protection of the Republic of Moldova. Requests can be sent to info@oowell.health.

Children

The Website and the digital products sold on it are not intended for, and must not be used by, persons under 18 years of age.

Security

We apply reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration or destruction. However, no system can guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page indicates when it was last modified. Continued use of the Website after the changes take effect constitutes acceptance of the updated Policy.

Contact

PURENUTRITION SRL

Email: info@oowell.health

Phone: +373 79 955 550

Address: 5 Alexandru Plămădeală St., Chișinău, Republic of Moldova

Website: livelongoowell.com